Terms of Sale

Last updated: 18 July 2026

1.General provisions

1. This document sets out the terms of sale contracts for products presented on kyoraikitchen.com (the "Site").
2. The provisions of this document apply to contracts concluded with consumers within the meaning of Article 22¹ of the Polish Civil Code.
3. The general rules for using the Site (unrelated to purchasing) are governed by a separate Terms of Service document.

2.Seller

The Seller is Igor Wnuk, gen. Walerego Wróblewskiego 21/T, 93-566 Łódź, email address: kyorai.kitchen@gmail.com. The Seller is a natural person conducting unregistered business activity (działalność nierejestrowana) under Polish law and therefore holds no company registration or tax identification number. This does not affect any of the consumer rights described below.

3.Placing and processing orders

1. Selected products are added to a cart, the contents of which are stored locally in the browser.
2. Order finalization — including entering shipping details and payment — takes place on the external Shopify platform, to which the Customer is redirected after clicking "Proceed to checkout".
3. The sales contract is concluded once the order is confirmed and payment is settled on the Shopify platform.
4. The Customer receives an order confirmation at the email address provided.

4.Prices and payment

1. All prices on the Site are listed in euro (EUR) and are gross prices (inclusive of VAT).
2. Knives and knife sets are delivered free of charge within the European Union. The cutting board, and all destinations outside the European Union, are charged at the flat rates set out on the Shipping & payment page. The exact amount is shown before order finalization.
3. Payment is processed using the payment methods made available by the Shopify platform.

5.Delivery

1. Orders are prepared and dispatched once payment has settled. Estimated delivery times by destination are set out on the Shipping & payment page and are estimates rather than guarantees.
2. Delivery is available to the territories shown as available at the order-finalization stage in Shopify.

6.Right of withdrawal

1. In accordance with the Polish Consumer Rights Act of 30 May 2014, a Customer who is a consumer has the right to withdraw from a distance contract within 14 days of receiving the product, without giving any reason.
2. To exercise the right of withdrawal, a clear statement of withdrawal must be submitted — for example by email to kyorai.kitchen@gmail.com — before the deadline referred to in point 1 expires.
3. In the event of withdrawal, the Seller will refund all payments received, including delivery costs (up to the cost of the cheapest standard delivery method offered by the Seller), promptly and no later than 14 days from the date the withdrawal statement is received.
4. The Customer is required to return the product promptly, no later than 14 days from the date the withdrawal statement was submitted, at their own expense.
5. The right of withdrawal does not apply to, among others, products that are not prefabricated and were manufactured according to consumer specifications or intended to meet the consumer's individualized needs.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

Addressee: Igor Wnuk, gen. Walerego Wróblewskiego 21/T, 93-566 Łódź, kyorai.kitchen@gmail.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following products: ____________________
Date of conclusion of contract / receipt: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is submitted on paper): ____________________
Date: ____________________

(*) Delete as appropriate.

7.Complaints and warranty

1. The Seller is liable to a Customer who is a consumer for the conformity of goods with the contract, on the terms set out in the Consumer Rights Act.
2. A complaint can be submitted by email to kyorai.kitchen@gmail.com, describing the product's defect and the expected resolution.
3. The Seller will process a complaint within 14 days of receiving it. No response within this period means the complaint is deemed justified.

8.Out-of-court dispute resolution

1. A Customer who is a consumer may use out-of-court methods for handling complaints, including contacting the relevant provincial Trade Inspectorate or a standing amicable consumer court.
2. The Customer may also use the EU Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr.

9.Final provisions

1. In matters not regulated by this document, the provisions of the Polish Civil Code and the Consumer Rights Act apply.
2. This document may be updated; the current version is always available at this address, together with the date of its last change.