Shipping & payment
Free EU delivery from 99 €, a parcel locker or your own door below that, packaging built around the blade, and a checkout that never shows us your card details.
1.Where we ship
We deliver to 25 of the 27 European Union member states, to the United States and to Canada. The full list is in the cost table below, and the destinations available for delivery are confirmed at the checkout stage — if a country does not appear there, we cannot currently ship to it.
Two EU destinations are not served for now: Cyprus and Malta, where carriers charge several times the usual rate. We would rather leave them out than quote a shipping cost higher than the knife. For Spain and Portugal the rates below cover the mainland; the Canary Islands, Madeira, the Azores and Ceuta are outside our current service.
Kitchen knives are ordinary household goods and ship normally. Some countries restrict the sale of bladed items to adults; by placing an order you confirm that you are of legal age in your country of residence.
2.Cost
Orders of 99 € and over ship free to Poland and to most of the European Union, by parcel locker or by courier — the choice is yours and both are free. To Denmark, Sweden, Finland, Ireland, Greece and Bulgaria, where a parcel costs us three to seven times more to send, free delivery starts at 139 €.
Below those thresholds the cost depends on where the parcel goes, how heavy it is, and whether you collect it yourself or have it brought to your door. There is no separate handling or packaging fee — the rates below are the whole amount.
In practice the weight brackets read like this: up to 1 kg is a single knife or a mug, 1–3 kg a knife set or a cutting board on its own, and over 3 kg anything that ships a board together with knives.
| Destination | up to 1 kg | 1–3 kg | over 3 kg |
|---|---|---|---|
| Poland | 3.99 € | 3.99 € | 3.99 € |
| Czechia, Slovakia, Hungary, Lithuania, Latvia, Romania, Slovenia, Croatia | 7.99 € | 9.99 € | 13.99 € |
| Germany, Austria, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Estonia | 9.99 € | 11.99 € | 12.99 € |
| Denmark, Sweden, Finland, Ireland (free from 139 €) | 14.99 € | 20.99 € | 24.99 € |
| Destination | up to 1 kg | 1–3 kg | over 3 kg |
|---|---|---|---|
| Poland | 4.99 € | 4.99 € | 4.99 € |
| Czechia, Slovakia, Hungary, Lithuania, Latvia, Romania, Slovenia, Croatia | 10.99 € | 11.99 € | 14.99 € |
| Germany, Austria, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Estonia | 13.99 € | 15.99 € | 18.99 € |
| Denmark, Sweden, Finland, Ireland (free from 139 €) | 15.99 € | 19.99 € | 22.99 € |
| Greece, Bulgaria (free from 139 €) | 16.99 € | 19.99 € | 23.99 € |
| United States, Canada (free from 199 €) | 59.00 € | 59.00 € | 59.00 € |
Greece and Bulgaria are courier-only. In Greece the carrier network does not offer delivery to a pickup point, and in Bulgaria collecting the parcel yourself would cost you more than having it delivered — so we do not show an option that only looks cheaper. The United States and Canada are courier-only as well, and free delivery there starts at 199 €. Import duty and tax are settled by us before dispatch, so nothing further is charged to you on delivery.
The exact amount is always shown at checkout before you confirm payment.
3.Dispatch & delivery times
Every blade is checked and packed by hand once payment has settled. Orders placed at weekends or on public holidays are handled on the next working day. The estimates below already account for that preparation time.
| Destination | Estimated time |
|---|---|
| European Union | around 7 days |
| United States | up to 2 weeks |
These figures include the time needed to prepare and dispatch the parcel. They are estimates rather than guarantees — customs checks outside the EU and seasonal peaks can extend them.
The European Union figure covers the destinations listed in the cost table above. Collection from a parcel locker adds a day or two over courier delivery in most countries, because the parcel waits for you rather than the other way round.
4.Packaging
Every blade is secured so the edge cannot move against anything during transit, and boxed in packaging made from recycled materials. Knives ordered as gifts arrive presentation-ready — there is no separate gift-wrapping option because we do not think a knife of this kind should arrive any other way.
5.Tracking
You will receive an order confirmation by email as soon as payment is settled, and a second message with a tracking number once the parcel is handed to the carrier. If either message seems to be missing, check your spam folder first — automated confirmations are filtered more often than people expect.
6.Payment methods
Payment is processed by Shopify's secure checkout. The following methods are available:
- Payment cards — Visa, Mastercard and other major card networks.
- PayPal — including PayPal Buyer Protection.
- BLIK — for customers with a Polish bank account.
- Shop Pay — accelerated checkout for returning customers.
Kyōrai never sees, handles or stores your card details. They are captured directly by the payment provider on an encrypted connection, which is why payment always happens on the checkout page rather than on this site.
Your order is confirmed once payment is authorised. If a payment is declined, no order is created and no funds are taken — simply try again or choose a different method.
7.Prices & currency
All prices are shown in euro (EUR) and are the total amount payable for the goods. Nothing is added at the end of checkout except delivery, and that is shown to you before you confirm the order.
If your card is denominated in another currency, your bank will convert the amount at its own rate and may add a conversion fee — that charge comes from your bank, not from us.
8.Customs outside the EU
Orders shipped outside the European Union may attract import duty, local VAT or a customs handling fee on arrival. These are set by the destination country and are the recipient's responsibility. We have no way to calculate or absorb them in advance.
9.Problems with a delivery
If a parcel arrives visibly damaged, photograph the packaging before opening it where you can — it makes any carrier claim far simpler. If a parcel is delayed well beyond the estimate, or tracking has not updated for several days, contact us through the contact page with your order number and we will chase the carrier.
Damage in transit is covered. See Returns & complaints for how that works, and the Terms of Sale for the full legal position.